Terms & Conditions

THE RAW HAIR DEALER — TERMS OF SERVICE

OVERVIEW

This website is operated by The Raw Hair Dealer LLC (“The Raw Hair Dealer,” “we,” “us,” or “our”).

Throughout this website, the terms “we,” “us,” and “our” refer to The Raw Hair Dealer. The Raw Hair Dealer offers this website, including all information, tools, products, digital products, content, and services available through this website (collectively, the “Service”), conditioned upon your acceptance of these Terms of Service and all policies incorporated into them.

By visiting our website, creating an account, purchasing a product, downloading or accessing a digital product, or otherwise using any portion of the Service, you agree to be bound by these Terms of Service (“Terms”), including all additional policies, terms, and conditions referenced herein or made available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, purchasers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing our website or completing a purchase.

By completing checkout and affirmatively agreeing to our Terms & Conditions, you acknowledge that you have read, understood, and agreed to these Terms and the policies incorporated herein, including our applicable Shipping & Digital Delivery Policy, Refund/Return Policy, Privacy Policy, and product-specific terms.

If you do not agree to these Terms, you should not access the Service or complete a purchase.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have reached the age of majority and have given any legally required consent for your minor dependents to use this website.

You may not use our products, information, website, or services for any illegal or unauthorized purpose.

You may not violate any applicable laws through your use of the Service, including intellectual-property and copyright laws.

You must not transmit viruses, worms, malicious code, or other material intended to damage, interfere with, or disrupt the Service.

A breach of these Terms may result in suspension or termination of your access to the Service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases involving suspected fraud, abuse, unauthorized resale, policy violations, payment issues, or other legitimate business concerns, subject to applicable law.

You understand that content you provide to us, excluding payment-card information, may be transferred across networks and may undergo technical changes necessary to conform to different networks or devices.

Payment-card information is encrypted during transmission in accordance with the payment processor’s applicable security practices.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Service, website, proprietary content, or access to the Service without our express written authorization, except as otherwise permitted by law.

The headings contained in these Terms are provided for convenience and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make reasonable efforts to provide accurate information; however, information available through the Service may occasionally contain inaccuracies, omissions, or outdated information.

General informational or educational content on this website should not be relied upon as the sole basis for making significant business, financial, or other decisions without independently verifying information where appropriate.

Historical information may be provided for reference and may no longer reflect current conditions.

We reserve the right to modify website content at any time, subject to applicable law.

SECTION 4 — PRODUCTS, SERVICES & PRICING

Prices, promotions, product availability, product offerings, and services may change without prior notice unless otherwise required by law.

We reserve the right to modify or discontinue products or services.

We may limit quantities available for purchase or impose reasonable purchasing restrictions.

Product descriptions, photographs, videos, and other representations are provided to help customers understand the applicable product.

We make reasonable efforts to display products accurately. However, colors and other visual characteristics may vary depending upon lighting, photography, displays, monitors, devices, and other factors.

Any offer for a product or service is void where prohibited by law.

Promotional pricing, discount codes, limited-time offers, and sales are subject to any additional conditions disclosed with the applicable promotion.

SECTION 5 — PHYSICAL HAIR PRODUCTS

The Raw Hair Dealer sells physical hair products and extensions that may include raw hair, virgin hair, bundles, closures, frontals, and other hair-related products.

Because human hair is a natural product, reasonable variations may exist between bundles or orders, including variations in color, wave or curl pattern, texture, density, strand characteristics, and other natural features.

Such natural variations do not necessarily constitute a defect.

Customers are responsible for reviewing the applicable product description and care information before purchasing and using hair products.

Processing, coloring, bleaching, heat styling, chemical treatment, installation, improper maintenance, or use of incompatible products may affect the condition and longevity of hair extensions.

Return or exchange eligibility for physical products is governed by our applicable Return/Refund Policy.

SECTION 6 — DIGITAL PRODUCTS

The Raw Hair Dealer sells electronically delivered products (“Digital Products”), including but not limited to:

vendor lists; supplier and manufacturer information; sourcing information; eBooks; guides; directories; educational materials; business resources; downloadable documents; digital files; and other electronically delivered information or content.

Digital Products are intangible products. No physical item will be shipped for a Digital Product unless the applicable product listing expressly states otherwise.

Digital Products are electronically delivered to the email address provided by the customer at checkout or otherwise made electronically accessible through our website, customer account, email, or digital fulfillment system.

SECTION 7 — DIGITAL PRODUCT DELIVERY & CUSTOMER EMAIL RESPONSIBILITY

Customers are responsible for providing a complete, accurate, active, and accessible email address when completing checkout.

Digital Products will be electronically fulfilled using the information provided by the customer.

Once the purchased Digital Product, applicable file, download link, access information, or other purchased digital materials have been electronically sent or made available through the applicable fulfillment system, the Digital Product will be considered fulfilled under our policy.

Customers are responsible for reviewing the information entered at checkout before submitting their order.

The Raw Hair Dealer is not responsible for a customer’s inability to locate or access properly fulfilled Digital Products resulting from circumstances including:

an incorrectly entered or misspelled email address; an inaccessible or inactive email account; a full mailbox; spam, junk, or promotional email filtering; email-provider security settings; customer device settings; failure to check the email address submitted with the order; or failure to open, save, download, or access materials after they have been properly made available.

Customers should check their primary inbox as well as their spam, junk, promotions, and other filtered folders before reporting a Digital Product as undelivered.

Customers experiencing a legitimate delivery or access problem may contact us at Therawhairdealer@gmail.com for assistance.

SECTION 8 — DIGITAL FULFILLMENT & ACCESS RECORDS

For legitimate business purposes such as fulfillment, customer service, fraud prevention, transaction verification, security, and dispute resolution, The Raw Hair Dealer and its e-commerce or digital-delivery providers may maintain electronic records associated with Digital Product transactions.

Depending upon the applicable platform and technology, these records may include:

order information; customer information submitted at checkout; email address; fulfillment date and time; electronic delivery information; download activity; access activity; number of accesses or downloads; and other relevant technical or transaction information.

Where available, such records may be used to establish or verify electronic fulfillment, delivery, or access.

SECTION 9 — DIGITAL PRODUCT FINAL SALE POLICY

Due to the immediate and non-returnable nature of electronically delivered information, Digital Products are final sale once fulfilled, except where a refund or other remedy is required by applicable law.

After a Digital Product has been fulfilled, we do not provide cancellations, exchanges, returns, or refunds under our policy merely because a customer:

changes their mind; no longer wants or needs the product; fails to download or save the materials; fails to locate the fulfillment email; fails to open or review the materials; purchases duplicate information; already knows some or all of the information contained within the product; or does not achieve a desired business or personal result.

Failure to download, open, save, review, or use a properly fulfilled Digital Product does not, by itself, constitute non-delivery.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived under applicable law.

SECTION 10 — VENDOR & SUPPLIER INFORMATION

Certain Digital Products offered by The Raw Hair Dealer contain information concerning independent vendors, manufacturers, suppliers, or other third-party businesses.

Unless expressly stated otherwise, third-party suppliers identified within our Digital Products are independent third parties and are not owned, operated, controlled, or employed by The Raw Hair Dealer.

Supplier circumstances may change after publication or purchase.

Third-party suppliers may independently change their:

pricing; minimum order quantities; inventory; contact information; product offerings; processing times; shipping methods; policies; payment methods; employees; business practices; product quality; availability; or other aspects of their operations.

The Raw Hair Dealer cannot control independent third-party businesses or guarantee that a supplier will continue operating indefinitely under the same conditions that existed when we evaluated, researched, sourced from, or published information about that supplier.

Customers are responsible for performing their own due diligence and determining whether an independent supplier is appropriate for their individual needs.

SECTION 11 — NO GUARANTEE OF BUSINESS RESULTS

The purchase of supplier information, vendor information, educational materials, business guides, or any other Digital Product does not guarantee any particular financial, business, or personal result.

The Raw Hair Dealer does not guarantee:

sales; revenue; profitability; business growth; customer acquisition; supplier approval; supplier responsiveness; specific supplier pricing; continued supplier availability; or any other particular business outcome.

Business results depend upon numerous factors outside our control.

Customers remain responsible for their own business decisions, research, due diligence, marketing, operations, finances, and use of information obtained through our products.

SECTION 12 — COMPLIMENTARY DIGITAL PRODUCT UPDATES

From time to time, The Raw Hair Dealer may voluntarily provide updates to previously purchased Digital Products, including vendor lists and supplier information.

Unless the applicable product description expressly states that a specific update is a separately purchased or contractually guaranteed service, complimentary updates are provided at no additional charge and are not part of the purchase price paid for the original Digital Product.

The availability, timing, frequency, format, eligibility requirements, and contents of complimentary updates may vary.

The Raw Hair Dealer may modify or discontinue a complimentary update program prospectively, subject to any express commitments made to customers at the time of their purchase and applicable law.

SECTION 13 — DIGITAL PRODUCT LICENSE & INTELLECTUAL PROPERTY

Unless expressly stated otherwise, purchasing a Digital Product grants the purchaser a limited, non-exclusive, non-transferable license to use the purchased materials for the purchaser’s personal or internal business purposes.

Purchase does not transfer ownership of The Raw Hair Dealer’s copyrights, written content, compilations, research, branding, graphics, educational materials, or other intellectual property.

Customers may not, without our express written authorization:

resell Digital Products; redistribute purchased files; publicly upload purchased materials; reproduce purchased content for commercial distribution; share paid access with unauthorized third parties; sublicense purchased materials; republish substantial portions of our proprietary content; or represent our proprietary content as their own.

These restrictions do not prohibit uses otherwise permitted by applicable law.

Unauthorized redistribution or commercial exploitation may result in termination of access and pursuit of remedies available under applicable law.

SECTION 14 — ACCURACY OF BILLING, SHIPPING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information for purchases made through our store.

This includes accurate:

name; billing information; shipping information for physical purchases; email address; telephone number where requested; and account information.

You are responsible for reviewing information entered at checkout before completing your purchase.

The Raw Hair Dealer is not responsible for fulfillment or delivery problems caused by inaccurate information provided by the customer, subject to applicable law.

We reserve the right to refuse, limit, review, or cancel orders that reasonably appear to involve fraud, unauthorized transactions, abuse, resale violations, or other suspicious activity.

If we cancel an order before fulfillment, any refund due will be handled in accordance with applicable law and our policies.

SECTION 15 — PHYSICAL ORDER PROCESSING, SHIPPING & DELIVERY

Physical merchandise is subject to the processing and delivery terms contained within our Shipping & Digital Delivery Policy.

Processing time and carrier transit time are separate.

Customers purchasing physical products are responsible for providing accurate shipping information.

Carrier tracking, delivery scans, shipping insurance, address errors, refused shipments, customs charges, international shipments, and other physical-delivery matters are governed by our Shipping & Digital Delivery Policy.

The physical-shipping provisions applicable to physical merchandise do not apply to electronically delivered Digital Products.

This distinction is intentional because Digital Products are electronically fulfilled rather than physically shipped.

SECTION 16 — CANCELLATIONS, RETURNS, EXCHANGES & REFUNDS

Cancellation, return, exchange, and refund eligibility is governed by our applicable Return/Refund Policy, these Terms, and any product-specific conditions disclosed before purchase.

Physical and Digital Products may have different eligibility requirements because of the nature of the applicable product.

Digital Products are subject to the final-sale provisions contained in these Terms once fulfilled, except where otherwise required by applicable law.

Customers should review all applicable policies before completing checkout.

SECTION 17 — OPTIONAL TOOLS

We may provide access to third-party tools that we do not own or control.

Such tools may be provided “as is” and “as available,” subject to the third party’s applicable terms.

Use of third-party tools is at the customer’s discretion, and customers should review the applicable third-party terms before using them.

We may introduce additional tools, features, and services in the future, which may also be subject to these Terms.

SECTION 18 — THIRD-PARTY LINKS & SERVICES

The Service may contain links to or information concerning third-party websites, suppliers, platforms, services, or resources.

Third parties operate independently from The Raw Hair Dealer unless expressly stated otherwise.

We are not responsible for controlling independent third-party websites or businesses.

Customers should independently review third-party policies and terms before conducting transactions with third parties.

Concerns relating specifically to a third party’s independent products, transactions, or services should generally be directed to that third party.

SECTION 19 — USER COMMENTS, REVIEWS, FEEDBACK & SUBMISSIONS

If you submit comments, reviews, suggestions, ideas, photographs, testimonials, feedback, or other materials to us, you represent that you have the right to provide those materials.

You agree that your submissions will not violate the rights of another party, including copyright, trademark, privacy, publicity, or other proprietary rights.

You may not submit unlawful, threatening, defamatory, abusive, fraudulent, malicious, or obscene material or malicious software.

You may not impersonate another person or intentionally provide misleading information regarding the origin of a submission.

We may moderate or remove content that violates these Terms or applicable law.

Where you provide content specifically for publication, promotion, testimonial use, or similar purposes, any use of that content will remain subject to applicable law and any permissions obtained from you.

SECTION 20 — PERSONAL INFORMATION & PRIVACY

The submission, collection, processing, and use of personal information through our store is governed by our Privacy Policy and applicable law.

Payment information may also be processed by Shopify and applicable payment processors under their respective privacy and security practices.

SECTION 21 — ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, offers, availability, shipping charges, processing times, or other information.

We reserve the right to correct errors, update information, or cancel an affected order when reasonably necessary, subject to applicable law.

Nothing in this provision eliminates any rights that cannot be waived under applicable consumer-protection law.

SECTION 22 — PROHIBITED USES

You are prohibited from using the Service or its content:

for unlawful purposes; to encourage unlawful activity; to violate applicable laws or regulations; to infringe our intellectual-property rights or those of others; to harass, abuse, threaten, defame, or unlawfully discriminate against others; to intentionally submit false or misleading information; to upload malicious software; to collect personal information unlawfully; to spam, phish, scrape, crawl, or otherwise misuse the Service; to interfere with website security; to circumvent access controls; to fraudulently obtain products or services; or to otherwise misuse our website, content, products, or systems.

We reserve the right to terminate or restrict access for violations of these provisions where appropriate.

SECTION 23 — FRAUDULENT & UNAUTHORIZED TRANSACTIONS

The Raw Hair Dealer reserves the right to investigate orders reasonably suspected of fraud, unauthorized payment use, identity misuse, or other unlawful activity.

We may request additional information reasonably necessary to verify an order before fulfillment.

Orders that cannot reasonably be verified may be canceled and refunded where appropriate.

We may preserve transaction, fulfillment, communication, access, and delivery records for legitimate purposes, including fraud prevention and dispute resolution, in accordance with our Privacy Policy and applicable law.

SECTION 24 — PAYMENT DISPUTES & TRANSACTION RECORDS

Customers experiencing a legitimate problem with an order are encouraged to contact Therawhairdealer@gmail.com so that we have an opportunity to investigate and address the issue.

Nothing in these Terms prohibits a customer from exercising lawful rights through their card issuer, payment provider, or applicable consumer-protection process.

In the event of a payment dispute, chargeback, or other transaction investigation, The Raw Hair Dealer may provide relevant records to the applicable payment processor, financial institution, card network, insurer, or other authorized party for purposes of investigating or responding to the dispute.

Such records may include, where applicable:

order information; checkout information; applicable policies and terms accepted at the time of purchase; fulfillment records; shipping and tracking records; digital-delivery records; download/access records; and relevant communications between the customer and The Raw Hair Dealer.

SECTION 25 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, we do not guarantee that access to the Service will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that every error in the Service will immediately be corrected.

Except for warranties expressly provided by us or rights that cannot legally be excluded, the Service and products or services made available through the Service are provided subject to applicable descriptions, policies, and legal requirements.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

SECTION 26 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The Raw Hair Dealer and its owners, directors, officers, employees, affiliates, contractors, service providers, suppliers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Service or products purchased through the Service where such damages may lawfully be excluded.

Some jurisdictions do not permit certain exclusions or limitations of liability. Where such restrictions apply, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

SECTION 27 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Raw Hair Dealer LLC and our affiliates, owners, officers, employees, contractors, service providers, and suppliers from third-party claims arising from your unlawful use of the Service, infringement of third-party rights, unauthorized redistribution of our proprietary materials, or material violation of these Terms.

This provision applies only to the extent enforceable under applicable law.

SECTION 28 — SEVERABILITY

If any provision of these Terms is determined by a court or other authority with jurisdiction to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect to the extent permitted by law.

SECTION 29 — TERMINATION

These Terms remain effective while you access or use the Service.

We may suspend or terminate access to the Service where reasonably necessary because of a material violation of these Terms, fraud, unlawful activity, security concerns, or abuse of the Service.

Provisions that by their nature should survive termination—including intellectual-property, payment, limitation-of-liability, and dispute-related provisions—will survive as applicable.

SECTION 30 — INCORPORATION OF POLICIES & CHECKOUT AGREEMENT

These Terms incorporate by reference the policies applicable to purchases through The Raw Hair Dealer, including our:

Shipping & Digital Delivery Policy;
Return/Refund Policy;
Privacy Policy; and
product-specific terms and disclosures presented in connection with the applicable purchase.

By affirmatively selecting the checkbox indicating agreement to our Terms & Conditions and completing checkout, you acknowledge that you have been provided the opportunity to review and agree to these Terms and the incorporated policies applicable to your transaction.

For purchases containing Digital Products, you acknowledge that the applicable Digital Product is electronically delivered and that no physical product will be shipped for that Digital Product unless expressly stated otherwise.

The version of these Terms and applicable policies presented or in effect at the time an order is placed will govern that transaction, except where subsequent modification is required by applicable law or expressly agreed by the parties.

SECTION 31 — ENTIRE AGREEMENT

These Terms and the policies and product-specific terms incorporated by reference constitute the agreement between you and The Raw Hair Dealer regarding your use of the Service and applicable purchases.

They supersede prior versions of these Terms with respect to future transactions after the updated Terms become effective.

Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision.

SECTION 32 — GOVERNING LAW

These Terms and any separate agreements through which we provide products or services will be governed and interpreted in accordance with applicable law.

Because laws concerning e-commerce transactions and consumer contracts may vary depending upon jurisdiction, The Raw Hair Dealer recommends that any business-specific governing-law, jurisdiction, venue, arbitration, or dispute-resolution provision be reviewed by qualified legal counsel before being added to these Terms.

SECTION 33 — CHANGES TO THESE TERMS

We may update these Terms from time to time by publishing an updated version on our website.

Changes will apply prospectively from their effective date except where otherwise required by law.

The terms applicable to a completed transaction will generally be those presented or in effect at the time the applicable order was placed.

Customers should review the current Terms before completing a new purchase.

SECTION 34 — CONTACT INFORMATION

Questions concerning these Terms, an order, Digital Product access, or our policies may be directed to:

The Raw Hair Dealer LLC
Email: Therawhairdealer@gmail.com

One Shopify change I’d make along with this

Your checkbox is extremely important, especially for future chargebacks. I would have the checkout language itself say:

I have read and agree to The Raw Hair Dealer’s Terms & Conditions, Shipping & Digital Delivery Policy, and Return/Refund Policy. I understand that digital products are electronically delivered and are subject to the Digital Product Final Sale Policy once fulfilled.