Shipping & Digital Delivery Policy
Thank you for choosing The Raw Hair Dealer. Please review our Shipping & Digital Delivery Policy carefully before placing your order.
By placing an order and selecting the checkbox confirming that you agree to our Terms & Conditions, you also acknowledge and agree to all applicable policies incorporated into those Terms & Conditions, including this Shipping & Digital Delivery Policy and our applicable refund/final-sale terms.
This policy applies to both physical merchandise and electronically delivered digital products. The fulfillment method applicable to your order depends on the product purchased.
PHYSICAL PRODUCTS — ORDER PROCESSING
All physical orders are subject to a processing period before shipment. Our typical processing time is 10–12 business days, although processing times may vary depending on order volume, product availability, holidays, or unforeseen delays.
As a high-volume business, each order is carefully prepared to ensure quality, accuracy, and proper packaging prior to shipment. Some orders may be completed sooner, while others may require additional time. Processing times are separate from carrier shipping times.
Once your physical order has been processed and shipped, you will receive a confirmation email containing your tracking information.
DIGITAL PRODUCTS & ELECTRONIC DELIVERY
Digital products sold by The Raw Hair Dealer, including but not limited to vendor lists, supplier information, eBooks, guides, educational materials, directories, digital downloads, and other electronically delivered products, are intangible products and will not be physically shipped.
Digital products are electronically fulfilled and sent or made accessible through the email address provided by the customer at checkout.
Once a digital order has been marked as fulfilled and the digital product, download link, access information, or applicable materials have been electronically sent or made available to the email address provided at checkout, the order is considered fulfilled.
Customers are solely responsible for providing a complete, accurate, and accessible email address when placing an order. The Raw Hair Dealer is not responsible for delivery or access issues resulting from:
- An incorrectly entered or misspelled email address;
- An inactive, inaccessible, or full email account;
- Emails being filtered into spam, junk, promotions, or other folders;
- Customer email-provider filtering or security settings;
- Failure to locate or review the fulfillment email after it has been sent; or
- Failure to download, open, save, or otherwise access materials that have been successfully made available.
Customers should review their inbox, spam, junk, and promotional folders before reporting a digital product as undelivered.
If you experience a legitimate access issue, please contact The Raw Hair Dealer using the contact information provided on our website so that we may verify your order and, where appropriate, assist with access.
DIGITAL PRODUCT ACCESS & FULFILLMENT RECORDS
For security, fraud prevention, customer service, and transaction verification purposes, our website or digital-delivery systems may maintain electronic records relating to fulfillment and access, including the date and time a digital order was fulfilled and, where available, whether or how many times digital materials or download links were accessed.
These records may be used to verify that a digital order was properly fulfilled or accessed.
DIGITAL PRODUCT FINAL-SALE POLICY
Due to the nature of electronically delivered products and the inability to return digital information once it has been provided or made accessible, digital-product purchases are final sale once fulfilled, except where a refund or other remedy is required by applicable law.
Once a digital order has been marked as fulfilled and the purchased materials have been sent or made available to the email address provided at checkout, cancellations, exchanges, or refunds will not be accepted under our policy.
Failure to download, open, save, review, or use a digital product after it has been properly fulfilled does not, by itself, constitute non-delivery.
By completing checkout and agreeing to our Terms & Conditions, you acknowledge the electronic nature of digital products and agree to the applicable digital-delivery and final-sale terms described in this policy.
ORDER CANCELLATIONS — PHYSICAL PRODUCTS
Order cancellations for physical products are only permitted before an order has been shipped.
Once your order has been dispatched and is in the possession of the shipping carrier, it can no longer be canceled under our policy.
PHYSICAL SHIPPING RESPONSIBILITY
Once your package has been transferred to the carrier, circumstances occurring during transit may be outside the direct control of The Raw Hair Dealer.
The Raw Hair Dealer is not responsible for carrier delays, theft following delivery, incorrect carrier delivery scans, or damage caused while a shipment is in the carrier’s possession, subject to applicable law and any rights available through shipping insurance.
All eligible shipments include insurance for additional protection. If a package is lost, stolen, or damaged during transit, customers should promptly contact the applicable carrier and follow the carrier’s claim procedures.
The Raw Hair Dealer may provide available supporting documentation reasonably necessary to assist with a carrier claim.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the package has already shipped, The Raw Hair Dealer cannot guarantee recovery or redirection of the shipment.
If a package is returned to us because of an incorrect address, refusal, or failed delivery attempts, additional shipping charges may be required before the order can be resent.
DELIVERY TIMEFRAMES
Shipping timeframes vary depending on the destination and shipping service. Carrier estimates are estimates and are not guaranteed by The Raw Hair Dealer.
Delays may occur because of weather, carrier disruptions, holidays, customs, or other circumstances outside our reasonable control.
Shipping charges are not refundable solely because of a carrier transit delay, except where otherwise required by law.
CUSTOMS, DUTIES & INTERNATIONAL ORDERS
For international physical shipments, customs fees, import taxes, and duties are determined by the destination country’s applicable regulations and are the customer’s responsibility unless otherwise stated at checkout.
The Raw Hair Dealer does not control or determine these charges.
Failure to pay applicable customs charges may result in a shipment being held, returned, or otherwise handled by the applicable customs authority or carrier. Any refund eligibility for returned international merchandise remains subject to our applicable return/refund policies and applicable law.
REFUSED PACKAGES
If a customer refuses delivery, including because of unpaid customs charges, the customer may be responsible for return shipping charges, carrier fees, and other costs incurred as a result of the refusal.
Any eligible refund will be determined after the merchandise has been successfully returned and inspected in accordance with our applicable return/refund policy.
PACKAGES MARKED DELIVERED
When carrier tracking indicates that a physical package was delivered to the shipping address provided with the order, the tracking information will be considered evidence of delivery.
Customers who cannot locate a package marked delivered should promptly contact the carrier to request additional delivery information or initiate an investigation.
SHIPPING INSURANCE CLAIMS
Where shipping insurance applies, loss, theft, or carrier-damage claims are subject to the applicable insurance provider’s or carrier’s requirements and determination.
Customers are responsible for providing any information reasonably required to process the claim.
AGREEMENT TO TERMS
By completing a purchase from The Raw Hair Dealer and affirmatively agreeing to our Terms & Conditions at checkout, you acknowledge that you have been provided the opportunity to review and agree to the policies applicable to your purchase, including this Shipping & Digital Delivery Policy and applicable refund/final-sale terms.
For digital purchases specifically, you acknowledge that:
(1) the product is digital and no physical item will be shipped;
(2) fulfillment will occur electronically using the email address provided at checkout;
(3) you are responsible for providing an accurate email address and checking all applicable email folders; and
(4) once the digital product has been fulfilled, the transaction is subject to our digital-product final-sale policy, except where otherwise required by applicable law.
We appreciate your business and your understanding as we work to provide high-quality physical and digital products with care and efficiency.